Skip to main content

What this lets you do

Confirm that the snippet is installed and sending events before you rely on the data.

Using the dashboard verification panel

The fastest way to verify is through the dashboard.
1

Open your site in a new browser tab

Navigate to any page of the site where you installed the snippet. Let the page fully load.
2

Check the Verify step

In the dashboard, pick your site in the site switcher, open Sites → Install in the sidebar, and look at the Verify step.Within 30 seconds, you should see a green indicator confirming the snippet is live.

Manual verification with browser DevTools

If the dashboard panel doesn’t turn green, verify the snippet is present and firing using your browser’s developer tools.
1

Open DevTools

On Chrome: right-click anywhere on the page and select Inspect, then click the Network tab.On Firefox: right-click → Inspect ElementNetwork tab.
2

Check that the script loaded

In the Network tab, filter by JS or search for tt.min.js. You should see a request to cdn.traceten.com/tt.min.js with a 200 status.If you don’t see it, the <script> tag is not in the page’s HTML. Go back and re-check your installation.
3

Check that events are being sent

In the Network tab, filter by XHR or Fetch, or search for ingest.traceten.com. After the page loads, you should see a POST request to https://ingest.traceten.com/v1/events with a 200 or 204 status.If you see the request but it returns a non-200 status, the event reached the server but was rejected. Check the response body for an error message.
4

Check the console for errors

In the DevTools Console tab, look for any errors referencing traceten. The snippet is designed to fail silently, so errors here are unusual. They can appear if the script tag is malformed.

What a correct installation looks like

In your browser’s Network tab, you’ll see: The POST body is a JSON payload containing your data-site key, page URL (with PII parameter values redacted), referrer, and anonymized behavioral signals. It does not contain your IP address. The IP is hashed at the edge before storage.

Still not working?

Check the troubleshooting guide for the most common causes.